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Warranty & Repairs

MeadowPilot core equipment is covered by a limited two-year warranty against defects in materials and workmanship under normal operating conditions.

After the warranty period, repair services and replacement parts remain available through our authorized support network.

In the Okanagan and Vancouver regions, on-site service is provided by IBS Canada, our authorized after-sales and technical support partner. Customers in other regions are supported through our authorized service partners or remote technical assistance.

Warranty service and support are provided in accordance with our applicable warranty terms and service policies.

MeadowPilot Limited Warranty

1. Limited Two-Year Warranty Coverage

MeadowPilot primary equipment is covered by a limited two-year (24-month) warranty from the date of delivery against defects in materials and workmanship under normal use and service conditions.

This Limited Warranty does not apply to damage resulting from misuse, improper operation, unauthorized modification, improper installation, or failure to perform routine maintenance.

2. Warranty Service Options

For customers located within the designated service radius of an authorized service partner, on-site diagnostic inspection may be available by appointment.

For customers outside this service radius, warranty service may be provided through mail-in, courier, remote technical support, or drop-off service, as applicable.

Service availability may vary depending on location, product type, and operating conditions.

3. Parts Replacement During Warranty Period

If a component is determined to be defective due to manufacturing or material defects within the warranty period, replacement parts and standard labor required to address the defect will be provided in accordance with this Limited Warranty.

Travel expenses beyond the designated service radius may be subject to additional charges unless otherwise agreed in writing.

4. Service Appointments

All warranty and repair services require prior scheduling to ensure proper technician availability and preparation of necessary parts.

5. Exclusions (Wear Parts and Consumables)

This Limited Warranty does not cover consumable items, wear parts, or components subject to normal wear and tear, including but not limited to:

Cutting blades

Belts

Filters

Spark plugs

Hydraulic oil, lubricants, and fluids

Tires, tracks, and rubber components

Protective covers and cosmetic parts

These items are considered maintenance components and are expected to be replaced periodically as part of normal equipment operation. Normal wear and tear is determined based on standard commercial usage conditions.

Batteries are covered for a period of twelve (12) months from the date of delivery unless otherwise specified in writing.

6. External Causes and Force Majeure

This Limited Warranty does not cover damage resulting from external causes, including but not limited to:

Natural disasters

Fire, flooding, lightning

Abnormal voltage or electrical conditions

Accidents or misuse

Transportation damage not arranged by us

7. Out-of-Warranty Service

Products outside the warranty period or outside warranty coverage conditions may be serviced at the customer’s expense. A written cost estimate will be provided prior to performing non-warranty repairs.

8. Shipping Responsibility

Customers are responsible for proper packaging when shipping equipment for service. We are not responsible for transit damage resulting from inadequate packaging.

9. Limitation of Liability

To the fullest extent permitted by applicable law, MeadowPilot’s liability under this Limited Warranty is limited to the repair or replacement of defective parts, or replacement of the unit with a comparable model at our sole discretion.

MeadowPilot shall not be liable for indirect, incidental, special, or consequential damages, including but not limited to business interruption, downtime, loss of profits, loss of revenue, or loss of use.

Nothing in this Limited Warranty is intended to limit or exclude statutory rights that cannot be lawfully excluded under applicable laws in the customer’s jurisdiction.

10. Non-Transferability

This Limited Warranty applies only to the original purchaser and is not transferable unless otherwise agreed in writing.

11. Governing Law

This Limited Warranty shall be governed by and interpreted in accordance with the laws agreed upon in the applicable sales contract.

Paid Repair & Out-of-Warranty Service Policy

1. When Paid Repair Applies

Repair services are considered paid service in the following situations:

  • The warranty period has expired; or

  • The issue falls outside the scope of warranty coverage, including damage caused by misuse, external impact, improper maintenance, or other excluded conditions outlined in our Limited Warranty.

Our goal is always to clearly determine coverage status before any repair work begins.

2. Repair Costs

For out-of-warranty repairs, the following charges may apply:

  • Replacement Parts – Billed at current applicable pricing

  • Labor – Based on the nature and extent of the repair required

  • Travel or Transportation – If on-site service or shipping is necessary

Before proceeding with any paid repair, we will provide a written estimate for your review and approval. No work will begin without your confirmation.

3. Service Options

Depending on your location and equipment type, repair services may be provided through:

  • On-site service within designated service areas (where available)

  • Mail-in or courier service

  • Remote technical support

Available options may vary based on equipment model, regional service coverage, and authorized service partner availability.

4. Scheduling Service

To ensure efficient service and minimize downtime, we recommend scheduling repair appointments in advance. This allows us to prepare the necessary parts and technical support to assist you as quickly as possible.

Service Process Overview

To make the service experience clear and straightforward, we follow a simple and transparent service process:

Contact Us & Provide Serial Number
Reach out to our service team and share your machine’s serial number along with a brief description of the issue.

Initial Diagnosis (Photos or Video)
Our technicians will review photos or videos to perform an initial assessment and identify the possible cause of the issue.

Warranty Confirmation
We will confirm whether the issue is covered under warranty and explain the next steps clearly.

Service Arrangement
Depending on your location and the situation, we will arrange on-site service or provide guidance for shipping or return service.

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