Privacy Policy

Privacy Policy — Meadowpilot

Effective Date: [2026-1-1]

1) Who We Are (Brand & Authorized Canadian Support Partner)

This Privacy Policy explains how Meadowpilot (“Meadowpilot”, “we”, “us”) collects, uses, discloses, and protects personal information through our websites, landing pages, online forms, advertising lead forms, and related services (collectively, the “Services”).

Important clarification about our relationship:

Canada IBS is Meadowpilot’s authorized Canadian after-sales and service support center, and may act as a future authorized dealer/distributor in Canada. Canada IBS supports Meadowpilot with local market communications, customer follow-up, service scheduling, and after-sales coordination. This clarification is provided to avoid misunderstanding of business roles.

2) Scope

This Policy applies to personal information collected through:

Meadowpilot websites and pages (including product pages and contact forms)

Google Ads lead forms and similar advertising lead forms

Email, phone, WhatsApp, and other communications initiated through our Services

Demo requests, support inquiries, and after-sales coordination

3) Personal Information We Collect

Depending on how you interact with us, we may collect:

Contact details: name, email address, phone number, city, province/state, postal/ZIP code, country

Business details (optional): company name, role/title, work email/phone

Inquiry details: property type (estate/orchard/farm), terrain/slope needs, acreage/area, equipment interest/model, timeline, preferred contact method

Support details: model/serial information, issue descriptions, service history (if provided)

Technical data: IP address, device type, browser, pages visited, approximate location derived from IP, cookies and similar technologies (where enabled)

4) How We Use Personal Information

We use personal information to:

Respond to inquiries and provide product information, proposals, demo coordination, and application guidance

Coordinate Canadian local support and after-sales assistance via Canada IBS when relevant

Provide service scheduling, troubleshooting, and after-sales coordination

Improve our Services, websites, and ads (analytics and conversion measurement)

Send follow-ups and marketing communications where permitted by law and your settings

Protect our Services and comply with legal obligations

5) When We Share Personal Information (Including Canada IBS)

We may share personal information in the following circumstances:

a) With Canada IBS (Authorized Canadian After-Sales & Support Center)

If your inquiry relates to Canada-based support, service scheduling, after-sales coordination, or you request local follow-up in Canada, Meadowpilot may share relevant information with Canada IBS to:

Contact you and respond to your request

Arrange demos or service support coordination

Coordinate troubleshooting and after-sales assistance

Provide local-market communication and response support

b) With Service Providers

We use vendors for hosting, analytics, CRM, communications, and advertising measurement. These providers process information on our behalf under confidentiality and security obligations.

c) For Legal and Safety Reasons

We may disclose information if required by law or to protect rights, safety, and security, or to investigate suspected fraud or misuse.

d) Business Transfers

If a business transaction occurs (e.g., merger, acquisition, asset sale), personal information may be transferred subject to appropriate safeguards.

6) Cookies, Analytics, and Advertising

We may use cookies and similar technologies to:

Operate our websites and forms

Measure performance (e.g., analytics and conversion tracking)

Optimize advertising campaigns

You can manage cookies through your browser settings and, where applicable, through site consent tools (if deployed).

7) Compliance (Canada & U.S.)

We aim to comply with applicable Canadian privacy laws, including:

PIPEDA (Canada’s federal private-sector privacy law, where applicable)

BC PIPA (British Columbia Personal Information Protection Act, where applicable)

If you are located in the United States, certain state privacy laws may apply depending on your location. We will honor applicable rights and requirements where relevant.

8) Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, including service delivery, customer support, record-keeping, and legal compliance. Retention periods vary depending on the context and obligations.

9) Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is 100% secure, but we take appropriate measures to reduce risk.

10) Your Choices and Rights

Depending on your jurisdiction, you may have rights to:

Request access to personal information we hold about you

Request correction of inaccurate informat