Return & Refund Policy

At MeadowPilot, we are committed to providing practical remote-controlled mower equipment and support for customers who manage farms, orchards, acreage properties, slopes, rough terrain, and commercial land maintenance projects.

Because our machines are large mechanical equipment, returns and refunds are handled differently from standard small retail products. Return eligibility, refund terms, and related costs must be reviewed case by case.

Case-by-Case Return Review

Returns are not automatically approved. Each return request will be reviewed based on the machine model, order terms, equipment condition, usage status, packaging condition, logistics cost, and the reason for the return.

Before approving any return, MeadowPilot may require photos, videos, operating records, inspection results, or other supporting information to evaluate the condition of the equipment.

Used Equipment and Large Machinery

Remote-controlled mowers are large mechanical machines. Once equipment has been delivered, assembled, tested, used, damaged, modified, or operated in the field, return eligibility may be limited or unavailable.

Returned equipment must be in acceptable condition, with original parts, accessories, manuals, and packaging where applicable.

Non-Returnable Situations

Returns may not be accepted in the following situations:

• The machine has been used in the field

• The equipment has visible damage, misuse, or improper operation

• The machine has been modified or repaired without approval

• Original parts, accessories, or documentation are missing

• The return request is made after an agreed return period or after final acceptance

• The product was specially ordered, customized, or arranged under special shipping terms

• The issue is caused by improper operation, unsuitable terrain, lack of maintenance, or customer-side damage

Shipping and Return Costs

Unless otherwise agreed in writing, customers may be responsible for return shipping costs, freight handling costs, inspection fees, customs-related costs, duties, taxes, warehouse fees, packaging costs, and any other logistics costs associated with the return.

Because large equipment shipping can be expensive, all return shipping arrangements must be confirmed before the equipment is sent back.

Refund Processing

If a return is approved and the equipment is received and inspected, any eligible refund will be processed based on the final inspection result, order terms, machine condition, and applicable deductions.

Refunds may be reduced to cover shipping costs, handling fees, inspection fees, missing parts, damage, usage, repair costs, or other related expenses.

Warranty and Service Support

A return request is different from warranty or service support. If the equipment has a technical issue, MeadowPilot may first provide troubleshooting, repair guidance, replacement parts, service coordination, or other support options where applicable.

In many cases, a technical issue can be resolved through inspection, adjustment, maintenance, repair, or part replacement instead of returning the equipment.

Contact Us Before Returning Equipment

Customers must contact MeadowPilot and receive written confirmation before returning any equipment. Equipment returned without prior approval may not be accepted.

For return, refund, warranty, or service questions, please contact MeadowPilot through our website contact form or by using the contact information provided on our website.